Customer Service/Returns Policy
Our Customer Service Pledge
- Quality Assurance: Mother Earth Products cannot promise perfection in anything, but we can promise that we will strive to come as close to perfection as possible. In relationship to your purchase of dried vegetables, dehydrated vegetables, freeze dried fruits, freeze dried vegetables, textured vegetable protein (TVP), and any other food storage products, you can be assured that we will provide it to you in the safest, most preservable condition possible.
- Ordering & Payments: We make the ordering process simple and easy – 24/7. Just follow the prompts through the shopping cart process, and use one of the payment options.
- Shop online and check out using a credit card.
- Shop online and check out using your PayPal account.
We are only accepting online orders at this time. However, we do take orders and inquiries 24/7, and respond back to you promptly.
- Pricing & Promotions: Our prices, specials, and promotions are subject to change at any time, without prior notice. Retail sales and promotions listed on our website do not apply to wholesale orders. It’s possible for there to be an occasional pricing glitch, created by a data entry error. Should this take place, we will work with you to rectify the issue.
- Viewing Orders: We recommend you register before or during checkout. Registered Customers can click on the ‘My Account’ tab to view their current and past orders.
- Updating Account Information: Please click on the ‘My Account’ tab to change your password and other preferences: address, phone number, etc.
- Return Policy: Once an order is shipped, there is nothing we can do to cancel it. We are happy to investigate and try to resolve any problem you may have.
- If you don’t receive your order in a timely fashion, and you can’t track it, let us know!
- If items arrive damaged or defective, please retain the product and packaging. Then, contact us within 24 hours of delivery to receive replacement. Please provide a photo so we can assess what happened.
- We cannot accept blanket return requests for dried vegetables, dehydrated vegetables, freeze dried fruits, freeze dried vegetables, or textured vegetable protein (TVP), because we cannot resell them to other customers. Please be mindful of the products and sizes you are purchasing so this can be avoided. All other food storage products or non-food products are welcome for return.
- Please contact us, because all returns, for food storage products and non-food products, must be issued a return authorization number before they are fully returned. We will make every reasonable effort to ensure that you have a positive experience.
- Please contact us using the ‘Contact Us’ tab to see communication options.
Thank you for choosing to be a part of the Mother Earth Products Family!